Getting Flowcharts Right With Good Questions

It's not unusual for waste to be concealed through ineffective mapping of process activities.

Detailed knowledge of a process often causes participants in process mapping work to chunk things up into macro steps where what really happens can wrapped up into what appears to be a value adding step.

Watch this video for some tips on how to make sure you don't fall into the same mistakes when you lead improvement work.
Pro Tips for Mapping Processes Effectively
Author: George Lee Sye
George is one of the most sought after lean six sigma trainers in the country. For more information about his work, visit 9 Skills Factory
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