9 Skills Factory Knowledge Sharing Edition 005

10/04/2023 23:28:36 +0000
EDITION 5
TOPICS IN THIS EDITION
  • Asking the Right Questions in Root Cause Analysis Work
  • Communications in Crisis - Lessons from Exxon Valdez and Others
  • Avoiding Paralysis by Analysis
  • Why change Does Not Stick
  • Signs That Your BI Strategy Needs Rethinking
  • P-Values in Plain, Simple English
When you CLICK on the link for each article, it will take you to George's personal website where they are posted.
ASKING THE RIGHT QUESTIONS IN ROOT CAUSE ANALYSIS
Many students of 'root cause analysis' training are taught to ask questions based on 'why'. I am totally convinced that this is not the best word to use in your questioning.

Interestingly, use of the word 'why' in cause and effect analysis can lead down a path that generates reasons for the outcome, not causes of the outcome.

COMMUNICATION IN CRISIS - LESSONS FROM EXXON VALDEZ AND OTHERS
Effective communication during a crisis can make or break a company's reputation and future success. Some companies have excelled in this regard, while others have experienced severe fallout due to poor communication.
AVOIDING PARALYSIS BY ANALYSIS WHEN STUDYING CAUSE AND EFFECT DATA
I found a way, years ago, to avoid getting bogged down in data; to avoid the challenge of 'paralysis by analysis' when digging into the numbers to find the cause of something.

It emerged over time as a product of possessing two seemingly unrelated skill sets.

WHY ORGANISATIONAL CHANGE DOES NOT ALWAYS STICK
When organisational change is dependent on a human behaviour shift, and the persons involved can choose to not engage in the new behaviour, the real test of change leadership begins.
SIGNS THAT YOUR BUSINESS IMPROVEMENT STRATEGY NEEDS RETHINKING
In observing and interacting with more than 200 companies since 2001, I observed patterns across companies where business improvement struggled. There are the characteristics I observed that now tell me a business improvement initiative probably needs to be looked at or it is at risk of disappearing or being replaced with another.
EXPLAINING P-VALUES IN PLAIN, SIMPLE ENGLISH LANGUAGE
An article that attempts to explain what P-Values mean in statistics in plain English without the technical jargon.
Author: George Lee Sye
These articles and videos are the product of the work and research of George over a long period of time spanning more than three decades.
 
The objective here is to make sure we share these learnings and this knowledge and leave no stone unturned in our efforts to have a positive impact on those who we work with and support.
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