9 Skills Factory Knowledge Sharing Edition 005

Many students of 'root cause analysis' training are taught to ask questions based on 'why'. I am totally convinced that this is not the best word to use in your questioning.

Interestingly, use of the word 'why' in cause and effect analysis can lead down a path that generates reasons for the outcome, not causes of the outcome.

Effective communication during a crisis can make or break a company's reputation and future success. Some companies have excelled in this regard, while others have experienced severe fallout due to poor communication.

I found a way, years ago, to avoid getting bogged down in data; to avoid the challenge of 'paralysis by analysis' when digging into the numbers to find the cause of something.

It emerged over time as a product of possessing two seemingly unrelated skill sets.

When organisational change is dependent on a human behaviour shift, and the persons involved can choose to not engage in the new behaviour, the real test of change leadership begins.

In observing and interacting with more than 200 companies since 2001, I observed patterns across companies where business improvement struggled. There are the characteristics I observed that now tell me a business improvement initiative probably needs to be looked at or it is at risk of disappearing or being replaced with another.

An article that attempts to explain what P-Values mean in statistics in plain English without the technical jargon.