Lean addresses waste and flow through a process. Six Sigma addresses variation in product or service outputs as they affect customers.
Systematic Problem Solving for Managers addresses the missing piece..
..problems associated with special cause events.
The author presents tools and a 5 step process we can all use as part of our day to day work.
He addresses both the psychological aspects of problem solving, as well as the technical elements of the methods used.
The logic behind the process is based on five principles.
It offers an array of simple, yet extremely practical tools for solving event based problems not effectively covered by Lean and Six Sigma toolkits.
It adds to the skill set of Lean Six Sigma practitioners.
As a flow on from the problem solving in life book, the original publication of this topic was titled IT'S STILL NOT A PROBLEM and it is still available in paperback form.
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